Return & Refund Policy

1. Return & Refund Overview

At HONG KONG KEMAIQIANG TRADING LIMITED, customer satisfaction is important to us. This Return & Refund Policy explains the return eligibility requirements, return process, return shipping responsibilities, refund procedures, replacement options, and payment dispute handling for purchases made through ilvaren.com. By placing an order on our website, you agree to the terms described in this policy.

2. Return Eligibility Period

You may request a return within 30 days after receiving your order. Requests submitted after this period may not be accepted unless required by applicable consumer protection laws.

Please contact our customer service team before returning any item. Returns sent without prior authorization may be refused, delayed, or returned to the sender.

3. Return Conditions

To qualify for a return, the belt must be returned in its original condition and should:

  • Be free from signs of prolonged use, damage, alteration, or misuse.
  • Not be cut, punched with additional holes, modified, repaired, or resized.
  • Include all original packaging, tags, labels, accessories, protective materials, and inserts whenever applicable.
  • Be clean and free from odors, stains, excessive scratches, or other damage.
  • Only have been tried on for fit in the same manner as would reasonably occur in a retail store.

We reserve the right to reject or partially refund returns that do not meet these conditions.

4. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized or customized products.
  • Products altered after delivery.
  • Items missing original accessories or major components.
  • Items showing excessive wear or intentional damage.
  • Products returned outside the approved return period.

5. How to Request a Return

To request a return, please email [email protected] and provide:

  • Your order number.
  • The email address used when placing the order.
  • The reason for the return.
  • Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete.

Our customer service team will review your request and normally respond within 1–2 business days. If your request is approved, you will receive detailed return instructions.

6. Return Shipping Address

After your return request has been reviewed and approved, please mail the eligible returned item to the following address:

Return Address:
HONG KONG KEMAIQIANG TRADING LIMITED
UNIT I, 3/F, GOOD HARVESTCENTRE, 33 ON CHUEN STREET,FANLINGHONG KONG

Please do not mail any product back before receiving return approval from our customer service team. Returns sent without prior authorization may be delayed, refused, or returned to the sender.

Please clearly include your order number inside the return package so that we can identify and process your return. We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until your return and refund have been completed.

We are not responsible for returned packages that are lost, damaged, misdirected, or delivered to an incorrect address because the customer did not follow the approved return instructions.

7. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 48 hours after delivery.

Please include:

  • Your order number.
  • Photos of the outer package.
  • Photos of the shipping label.
  • Photos showing the issue.
  • A brief explanation of the problem.

After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances.

8. Return Shipping Costs

If the return is caused by our mistake, including shipping the wrong item or a confirmed defective product, we will provide a reasonable return solution and may reimburse or cover approved return shipping costs.

If the return is requested for personal reasons, including but not limited to ordering the wrong size, ordering the wrong style, changing your mind, no longer wanting the item, or providing an incorrect shipping address, the customer is responsible for return shipping expenses unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from our confirmed error.

9. Exchanges

We currently do not guarantee direct product exchanges.

If you wish to receive a different size, style, or color, please contact us before returning the original item. Depending on inventory availability, we may recommend returning the original product for a refund and placing a new order.

10. Refund Processing

Once the returned item has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to the original payment method used during checkout.

Refunds are generally processed by us promptly after inspection, and the funds typically appear in your payment account within 7 business days. Processing time may vary depending on your financial institution, Stripe, PayPal, card issuer, or other payment provider.

11. Refused Deliveries and Undeliverable Packages

If a package is refused by the recipient or returned because of an incorrect shipping address provided by the customer, failed delivery attempts, or failure to collect the package, additional shipping or handling fees may be deducted from any eligible refund.

If the package cannot be recovered from the carrier, a refund may not be available.

12. Stripe, PayPal & Payment Disputes

We accept secure payments through Stripe and PayPal.

If you experience any issue regarding your order, shipment, product quality, return, or refund, please contact us at [email protected] before opening a payment dispute or chargeback.

Most issues can be resolved quickly through our customer service team.

If a payment dispute, PayPal claim, or chargeback is initiated, we may provide supporting documentation to the payment provider, including but not limited to:

  • Order records.
  • Payment confirmation.
  • Order communication history.
  • Shipment tracking information.
  • Delivery confirmation.
  • Product photographs.
  • Return authorization records.
  • Refund records.
  • This Return & Refund Policy.

Opening a payment dispute may temporarily suspend the standard return and refund process until the payment provider completes its investigation.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]
Company: HONG KONG KEMAIQIANG TRADING LIMITED
Website: ilvaren.com