Privacy Policy

1. Privacy Policy Overview

This Privacy Policy applies to ilvaren.com, a website owned and operated by HONG KONG KEMAIQIANG TRADING LIMITED. Throughout this Privacy Policy, references to “we,” “us,” “our,” or the “Company” refer to HONG KONG KEMAIQIANG TRADING LIMITED, while references to the “Website” refer to ilvaren.com.

At HONG KONG KEMAIQIANG TRADING LIMITED, we respect your privacy and are committed to protecting the personal information you provide when visiting, browsing, creating an account, placing an order, contacting us, requesting a return or refund, or otherwise using services available through ilvaren.com. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how payment information is handled, how we protect personal data, how long information may be retained, and what privacy rights may be available to you.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, shipping address, billing address, email address, phone number, account details, order information, product preferences, customer service messages, return or refund requests, and any photographs, videos, files, or other information you submit to help us review an order or delivery issue.

We may also collect limited technical information automatically when you use ilvaren.com, such as your IP address, browser type, device type, operating system, approximate location, referring pages, pages viewed, session activity, cookie identifiers, and website interaction information.

3. Order and Shipping Information

To process and deliver orders, we may collect the recipient’s name, delivery address, postal code, country or region, phone number, purchased items, shipping method, tracking number, delivery status, customs-related information, and communications relating to shipping or delivery support.

We ship to the United States, Europe, Australia, and many other international destinations where carrier service is available. We do not claim to deliver to every country or region. Shipping availability may be restricted by carrier coverage, local regulations, customs requirements, sanctions, security concerns, or operational limitations. Additional details are provided in our Shipping Policy.

4. Payment Information

We accept payments through third-party payment service providers, including Stripe and PayPal. When you complete a payment, the transaction is processed directly by the selected payment provider.

HONG KONG KEMAIQIANG TRADING LIMITED and ilvaren.com do not store your full payment card number, CVV or security code, PayPal password, complete bank account credentials, Apple Pay credentials, Google Pay credentials, or complete payment account login information on our website server.

Stripe, PayPal, or other payment providers may provide us with limited transaction information, including payment status, transaction ID, payment method type, billing name, billing email, payment amount, currency, fraud review result, and limited card information such as the card brand and last four digits.

5. How We Use Your Information

We may use personal information to:

  • Process, verify, and fulfill orders.
  • Confirm and manage payments.
  • Arrange shipping and provide tracking updates.
  • Communicate about orders, deliveries, returns, and refunds.
  • Respond to customer service and privacy requests.
  • Review damaged, defective, incorrect, or missing item claims.
  • Detect and prevent fraud, misuse, and unauthorized transactions.
  • Maintain the security and performance of ilvaren.com.
  • Improve our website, products, services, and customer experience.
  • Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
  • Respond to Stripe disputes, PayPal claims, chargebacks, and payment investigations.

6. Legal Basis for Processing Personal Data

Where the General Data Protection Regulation, United Kingdom GDPR, or similar privacy laws apply, we process personal data under one or more lawful bases.

These lawful bases may include performance of a contract, taking steps requested before entering into a contract, compliance with legal obligations, our legitimate business interests, protection against fraud or misuse, establishment or defense of legal claims, and consent where consent is required.

7. Payment Security Measures

For payment security, we use trusted third-party payment processors, including Stripe and PayPal. These providers maintain their own security technologies and compliance programs, which may include encryption, tokenization, fraud monitoring, authentication tools, risk analysis, 3-D Secure, and Payment Card Industry Data Security Standard measures.

Because payment details are processed through these providers, we do not directly collect or store complete sensitive payment card information on the ilvaren.com website server.

8. Website Security and HTTPS Protection

ilvaren.com uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our website. This may include checkout information, contact form submissions, account activity, order details, and customer service communications.

Although we use reasonable safeguards, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Customers should also protect their account credentials, devices, and payment accounts from unauthorized access.

9. Data Protection Measures

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • SSL/TLS encrypted data transmission.
  • Password-protected administrative systems.
  • Role-based and limited-access controls.
  • Secure integration with Stripe and PayPal.
  • Regular website platform and plugin updates.
  • Malware, login, or security monitoring where available.
  • Data minimization and limited collection practices.
  • Restricted access to order, payment, and customer service records.
  • Review of suspicious activity and fraud indicators.
  • Use of reputable hosting, email, logistics, and technology service providers.

10. Access Control and Internal Handling

Personal information is accessed only when reasonably necessary for legitimate business purposes, including order fulfillment, delivery support, payment verification, return processing, refund review, customer service, fraud prevention, dispute response, legal compliance, or business recordkeeping.

Employees, contractors, fulfillment partners, service providers, or other authorized parties who access personal information are expected to use it only for the service or purpose for which access was provided.

11. Logistics and Delivery Partners

To fulfill and deliver orders, we may share necessary personal information with logistics carriers, fulfillment partners, warehouse operators, customs brokers, postal services, delivery providers, and other parties involved in shipping.

The information shared may include the recipient name, address, phone number, email address, order contents, package information, tracking details, customs information, and delivery instructions. We limit this information to what is reasonably necessary to process, transport, track, and deliver the order or resolve a delivery problem.

12. Customs, Taxes, and International Orders

For international orders, personal and order information may be disclosed or used for customs clearance, import review, tax assessment, sanctions screening, regulatory compliance, identity verification, or delivery processing.

This information may include recipient details, shipping destination, order value, product description, package weight, customs documentation, tracking information, and delivery confirmation. Customs authorities and local agencies process information according to the laws of the destination country or region.

13. Customer Service, Returns, and Refund Records

When you contact us about an order, return, refund, damaged product, missing package, incorrect item, payment issue, or delivery concern, we may retain records of your communication.

These records may include your order number, contact details, photographs, videos, tracking information, return authorization, return address instructions, inspection results, refund decision, replacement information, and the resolution provided. Returns and refunds are handled according to our Return & Refund Policy.

14. Stripe, PayPal, Disputes, and Chargeback Evidence

If a Stripe dispute, PayPal claim, chargeback, refund investigation, or payment review occurs, we may use and submit relevant information as supporting evidence to the payment provider, bank, card network, or other authorized party.

This information may include order records, transaction confirmation, billing and shipping information, tracking numbers, delivery confirmation, customer communications, return instructions, return tracking, refund records, product information, package photographs, website records, and applicable store policies.

This information is used to demonstrate how the order, shipment, delivery, return, refund, or customer service matter was handled under the policies published on ilvaren.com.

15. Cookies and Website Technology

ilvaren.com may use cookies, pixels, session tools, analytics technology, checkout tools, fraud-prevention systems, security plugins, and similar technologies to operate and protect the website.

These technologies may be used to:

  • Maintain shopping cart contents.
  • Support checkout and account sessions.
  • Remember language, region, or currency preferences.
  • Detect suspicious or fraudulent activity.
  • Analyze website traffic and performance.
  • Understand how visitors interact with the website.
  • Improve website functionality and user experience.

You may be able to manage certain cookies through your browser settings or through a cookie preference tool where available. Disabling necessary cookies may affect cart, checkout, login, or other website functions.

16. Data Retention Period

We generally retain personal information for approximately 1 year from the date it is collected or from the completion of the related transaction, unless a longer period is required or permitted.

Information may be retained for a longer period where necessary for tax and accounting obligations, fraud prevention, legal compliance, payment dispute handling, chargeback evidence, warranty matters, unresolved customer service issues, enforcement of our agreements, or establishment and defense of legal claims.

When information is no longer reasonably required, we may delete it, anonymize it, securely destroy it, or restrict access to it where reasonably possible.

17. GDPR and European Privacy Rights

If the GDPR, UK GDPR, or similar European privacy law applies to you, you may have the right to request access to your personal data, correction of inaccurate or incomplete data, deletion of certain personal data, restriction of processing, objection to certain processing, and portability of information you provided to us.

You may also have the right to withdraw consent where processing is based on consent and to submit a complaint to the appropriate data protection authority.

These rights are not absolute and may be limited by legal obligations, order fulfillment requirements, fraud prevention, payment dispute evidence, tax or accounting duties, and the establishment or defense of legal claims.

18. Your Choices and Privacy Requests

You may contact us at [email protected] to request access to, correction of, deletion of, or restriction concerning certain personal information.

To protect your privacy and reduce the risk of unauthorized requests, we may ask you to verify your identity, order information, email address, or other details before completing the request.

We may retain limited information where necessary to complete an active order, process a return or refund, comply with law, respond to a payment dispute, prevent fraud, maintain accounting records, or defend a legal claim.

19. Third-Party Services

ilvaren.com may use or connect with third-party services, including Stripe, PayPal, logistics carriers, fulfillment companies, hosting providers, analytics services, security providers, email platforms, customer support tools, website plugins, and fraud-prevention services.

These third parties may process personal information according to their own privacy policies, legal obligations, and service terms. HONG KONG KEMAIQIANG TRADING LIMITED does not control every aspect of how independent third-party providers process information.

We recommend reviewing the privacy policies of Stripe, PayPal, and any other third-party service you choose to use during payment, checkout, or delivery.

20. Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in ilvaren.com, the operations of HONG KONG KEMAIQIANG TRADING LIMITED, payment methods, shipping services, third-party providers, legal obligations, security practices, or data protection requirements.

The updated version will be posted on this page and will become effective when published unless another effective date is stated.

If you have questions about this Privacy Policy, payment security, personal data handling, or your privacy rights, please contact us using the information below:

Company: HONG KONG KEMAIQIANG TRADING LIMITED
Website: ilvaren.com
Email: [email protected]
Phone: +852 2679 2313
Business Address: UNIT I, 3/F, GOOD HARVESTCENTRE, 33 ON CHUEN STREET,FANLINGHONG KONG