Terms of Service

1. Terms Overview

Welcome to ilvaren.com. This website is owned and operated by HONG KONG KEMAIQIANG TRADING LIMITED, a company established and registered in Hong Kong. These Terms of Service explain the rules and conditions that apply when you visit ilvaren.com, browse our website, place an order, submit customization details, make a payment, contact us, request shipping support, or use any service made available through the website. By accessing ilvaren.com or completing a purchase, you agree to these Terms of Service and all related policies referenced on the website.

2. Merchant and Website Relationship

HONG KONG KEMAIQIANG TRADING LIMITED is the legal merchant, website owner, website operator, contracting party, and seller responsible for products and orders offered through ilvaren.com. ilvaren.com is the online storefront operated by HONG KONG KEMAIQIANG TRADING LIMITED for displaying products, accepting eligible orders, processing payments, arranging fulfillment, and providing customer support. References in these Terms to “we,” “us,” or “our” refer exclusively to HONG KONG KEMAIQIANG TRADING LIMITED.

Our business contact information includes UNIT I, 3/F, GOOD HARVESTCENTRE, 33 ON CHUEN STREET,FANLINGHONG KONG, info@ilvaren.com, and +852 2679 2313. Customers may contact HONG KONG KEMAIQIANG TRADING LIMITED regarding products, customization, orders, payments, shipping, returns, refunds, privacy requests, or other website-related matters.

3. Website Use

You agree to use our website only for lawful purposes. You must not misuse the website, interfere with its normal operation, attempt unauthorized access, submit false information, use the website for fraudulent activity, or violate any applicable laws or regulations.

4. Product Information

We try to provide accurate product names, descriptions, prices, images, availability, customization options, and other details. However, minor differences may occur due to display settings, product updates, material variations, photography, printing processes, or technical errors. We reserve the right to correct errors, update product information, or cancel orders affected by obvious mistakes.

5. Orders and Acceptance

Placing an order on ilvaren.com does not automatically mean that the order has been accepted. HONG KONG KEMAIQIANG TRADING LIMITED may review order details, customization information, payment status, billing information, shipping address, product availability, geographic eligibility, fraud risk, banking requirements, payment provider rules, sanctions screening, and other compliance information before accepting or fulfilling an order.

We may reject, suspend, cancel, or refund an order if payment cannot be verified, the destination is not supported, the customer or recipient is subject to restrictions, the shipping address cannot be served, the product is unavailable, or the transaction appears suspicious, unlawful, fraudulent, or inconsistent with these Terms.

6. Restricted and Sanctioned Territories

HONG KONG KEMAIQIANG TRADING LIMITED does not accept orders, process sales, provide shipping, or offer commercial services to countries, regions, territories, persons, or entities that are restricted by our banking partner, payment service providers, acquiring institutions, card networks, shipping carriers, applicable sanctions requirements, trade controls, export restrictions, anti-money laundering requirements, or internal compliance and risk-management procedures.

The countries and regions that are currently eligible for purchasing and delivery are shown in the country or region field on the checkout page. If a country, region, or territory does not appear as an available checkout option, HONG KONG KEMAIQIANG TRADING LIMITED does not sell to, accept payment from, or deliver orders to that destination.

Customers located in a restricted or unsupported country or region must not attempt to place an order by selecting another country, entering false billing or shipping information, using an intermediary recipient, using a freight-forwarding address, redirecting a package, or using any other arrangement intended to bypass geographic, banking, payment, shipping, sanctions, or compliance restrictions.

HONG KONG KEMAIQIANG TRADING LIMITED may screen the customer, payer, recipient, billing address, shipping address, payment details, transaction information, and delivery destination against restrictions required by our bank, payment processors, card networks, carriers, compliance providers, or applicable authorities. We may request additional information where reasonably necessary to verify the transaction or destination.

If an order is connected to a restricted country, region, person, entity, payment source, or delivery arrangement, HONG KONG KEMAIQIANG TRADING LIMITED may refuse the transaction, cancel the order, suspend fulfillment, issue a refund where permitted, or provide relevant transaction information to the applicable bank, payment provider, carrier, compliance service, or competent authority where legally required.

Access to ilvaren.com from a particular location does not mean that products or services are available in that location. Supported and restricted destinations may be updated at any time to reflect changes in banking requirements, payment processing availability, shipping services, sanctions rules, trade controls, regulatory obligations, or internal risk policies.

7. Customer Information Accuracy

You are responsible for providing complete and accurate information when placing an order. This includes your name, email address, phone number, billing details, shipping address, postal code, country or region, and any other information required for delivery or customer support. Incorrect, incomplete, misleading, or false information may cause delay, failed delivery, cancellation, additional costs, or refusal of service.

8. Prices and Currency

All prices, shipping fees, order totals, and refunds on our website are handled in Euro (EUR / €), unless clearly stated otherwise at checkout. If your bank, card provider, PayPal account, or other payment provider uses another currency, exchange rates or conversion fees may apply. These fees are controlled by your payment provider and are not collected by HONG KONG KEMAIQIANG TRADING LIMITED.

9. Payment Terms

We accept payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Discover, and Google Pay. Payments may be processed through Stripe or PayPal depending on the selected method. Payment methods may vary according to the customer’s country, device, browser, billing information, payment provider, compliance requirements, and transaction details. For detailed payment rules, failed payment handling, payment security, disputes, and refund payment method information, please see our Payment Policy.

10. Payment Security

We use secure checkout methods and trusted third-party payment processors such as Stripe and PayPal. Our website uses HTTPS with SSL/TLS encryption to help protect transmitted information. We do not store full card numbers, CVV codes, PayPal passwords, Apple Pay credentials, Google Pay credentials, or complete payment account login information on our website server.

11. Shipping Services

We provide shipping services to supported destinations in Europe and other worldwide regions where carrier service, payment processing, and legal compliance requirements allow. Shipping is not available to countries, regions, or territories that do not appear as selectable destinations during checkout. Shipping fees, free shipping conditions, processing time, estimated delivery time, logistics carriers, remote area handling, package damage claims, customs duties, and tracking details are explained in our Shipping Policy.

12. Delivery and Risk

Delivery time is estimated and may be affected by carrier handling, customs inspection, remote area service, severe weather, holidays, local delivery conditions, sanctions screening, regulatory review, or events beyond our control. Customers are responsible for providing a correct delivery address and cooperating with carrier delivery requirements, including identity, customs, import, and signature requirements where applicable.

13. Customs, Taxes, and Import Fees

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges required by the destination country or region. These charges are generally the responsibility of the recipient where required by local law, unless clearly stated otherwise at checkout. More details are provided in our Shipping Policy.

14. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy. Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days will not be accepted unless applicable law requires otherwise. Approved refunds are returned to the original payment method and normally appear within 7 business days after processing.

15. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery. You may be asked to provide your order number, photos of the package, photos of the item, and a short explanation of the issue. The review and resolution process will follow our Return & Refund Policy and related shipping rules.

16. Privacy and Data Protection

We collect and use customer information to process orders, arrange delivery, handle payments, provide support, review returns, prevent fraud, perform compliance or sanctions screening, and comply with legal requirements. We use HTTPS, SSL/TLS encryption, limited access controls, and secure payment processor integration to help protect data. For full details about data collection, GDPR rights, payment data handling, and our 1-year data retention practice, please read our Privacy Policy.

17. Account, Website, and Security Restrictions

You must not attempt to damage, overload, copy, reverse engineer, interfere with, or gain unauthorized access to our website, checkout system, payment process, user information, order records, or administrative areas. You must not use false identity, payment, billing, location, or delivery information to bypass geographic, sanctions, payment, or shipping restrictions. Any misuse of the website may result in order cancellation, account restriction, refusal of service, or legal action where appropriate.

18. Payment Disputes and Chargebacks

If you have a problem with an order, payment, shipment, return, or refund, please contact us at info@ilvaren.com before opening a Stripe dispute, PayPal claim, chargeback, or bank dispute. If a dispute is opened, we may provide order records, payment confirmation, tracking details, delivery confirmation, customer communication, return instructions, refund records, compliance review information, and relevant policy pages as evidence to the payment provider.

19. Limitation of Responsibility

To the maximum extent permitted by applicable law, HONG KONG KEMAIQIANG TRADING LIMITED is not responsible for indirect, incidental, special, or consequential losses resulting from website use, delivery delay, carrier service issues, customs processing, sanctions or regulatory review, payment provider delay, customer address errors, restricted destination requirements, or events beyond our reasonable control. This does not limit any rights you may have under applicable consumer protection laws.

20. Governing Law

These Terms of Service, the operation and use of ilvaren.com, and any contractual or non-contractual obligation arising from a product, order, payment, customization request, shipment, return, refund, privacy matter, restricted destination decision, or transaction shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

The application of Hong Kong law is subject to any mandatory consumer protection rights that cannot lawfully be excluded or limited. If mandatory laws in the customer’s country or region provide non-excludable protections, those protections will continue to apply to the extent required by law.

Customers are responsible for complying with all laws, import requirements, payment restrictions, sanctions requirements, customs rules, and regulations applicable to their own location and intended delivery destination.

21. Dispute Resolution and Jurisdiction

If a dispute, complaint, claim, or legal matter arises from ilvaren.com, these Terms of Service, an order, customization, payment, shipment, delivery, return, refund, privacy request, restricted territory decision, sanctions review, or other service provided by HONG KONG KEMAIQIANG TRADING LIMITED, the customer must first contact us at info@ilvaren.com and provide the relevant order information and a clear description of the issue.

The customer and HONG KONG KEMAIQIANG TRADING LIMITED shall first attempt to resolve the matter through good-faith written communication. Unless urgent legal action is reasonably required, both parties should allow up to 30 days from receipt of the written complaint to seek an informal resolution before commencing formal court proceedings.

If the dispute cannot be resolved through direct communication, the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to hear and determine the dispute, and both parties agree to submit to the jurisdiction of those courts.

However, where mandatory consumer protection law gives a customer a non-excludable right to bring a claim before a court, consumer authority, regulator, or dispute-resolution body in the customer’s place of residence, this clause does not remove or restrict that mandatory right.

Nothing in these Terms prevents HONG KONG KEMAIQIANG TRADING LIMITED from suspending or cancelling a transaction for compliance reasons, responding to a bank or payment provider investigation, reporting suspected fraud or unlawful activity, or seeking urgent injunctive or other protective relief from a competent court.