Shipping Policy
1. Shipping Overview
At HONG KONG KEMAIQIANG TRADING LIMITED, we aim to provide clear and reliable shipping services for customers who place orders through ilvaren.com. This Shipping Policy explains our shipping coverage, shipping fees, free shipping conditions, order processing time, logistics carriers, estimated delivery time, signature and delivery matters, damaged packages, customs duties, and order tracking. By placing an order on our website, you agree to the shipping terms described below.
2. Shipping Coverage
We currently ship to the United States, Europe, Australia, and many other international destinations where our logistics partners provide delivery services. Shipping availability depends on the destination country or region, carrier coverage, local regulations, customs requirements, operational limitations, product availability, and final order confirmation. The availability of a country or address option at checkout does not guarantee that the order can be shipped. Certain countries, regions, remote areas, islands, military addresses, freight forwarding facilities, PO Boxes, and locations without carrier coverage may be unavailable for delivery. Please review our Shipping Policy for the complete shipping coverage and restricted-destination information.
At this time, we are unable to ship to the following countries and regions:
Afghanistan, Algeria, Angola, Belarus, Benin, Bolivia, Burkina Faso, Burundi, Cameroon, Central African Republic, Côte d'Ivoire, Croatia, Cuba, Democratic Republic of the Congo, Haiti, Iran, Iraq, Israel, Kenya, Lao PDR, Lebanon, Libya, Mali, Monaco, Mozambique, Myanmar (Burma), Namibia, Nepal, Niger, Nigeria, North Korea (DPRK), Palestine, Russia, Crimea, Donetsk, Luhansk, Zaporizhzhia, Kherson regions, Somalia, South Sudan, Syria, Tanzania, Trinidad and Tobago, Ukraine, Vanuatu, Venezuela, Vietnam, Yemen, Zimbabwe.
We may also be unable to deliver to certain remote areas, islands, military addresses, freight forwarding facilities, PO Boxes, or locations where carrier service is unavailable. Shipping availability may change without prior notice due to carrier restrictions, customs regulations, trade sanctions, security concerns, or other operational circumstances.
If you are unsure whether we currently ship to your location, please contact us at [email protected] before placing your order. We reserve the right to decline or cancel orders that cannot be fulfilled due to shipping restrictions. If payment has already been received for an order that cannot be shipped, a full refund will be issued to the original payment method.
3. Shipping Fees and Free Shipping
Shipping fees are calculated based on the delivery region and will be shown during checkout before payment is completed. For orders shipped to Europe, the standard shipping fee is €7.99 EUR, and orders of €100.00 EUR or more qualify for free shipping. For orders shipped to other worldwide regions, the standard shipping fee is €11.99 EUR, and no free shipping activity currently applies to these regions.
4. Shipping Fee Details
Europe: €7.99 EUR shipping fee; free shipping is available on orders of €100.00 EUR or more.
Other worldwide regions: €11.99 EUR shipping fee; no free shipping activity currently applies.
Remote or hard-to-deliver areas may require additional confirmation before shipment. If extra delivery arrangements are needed, our customer service team may contact you using the email address provided at checkout.
5. Order Processing Time
Most orders are processed within 1–4 business days after payment is successfully received and order information is confirmed. Business days do not include weekends or public holidays. Processing time may be extended during high-volume periods, promotional events, payment review, inventory checks, severe weather, carrier disruptions, or other situations beyond our reasonable control. If there is a meaningful delay with your order, we will contact you by email.
6. Logistics Carriers
We work with reliable logistics carriers and shipping partners to deliver orders based on the destination region, package size, product type, and available carrier service. The final carrier may vary depending on the shipping address and logistics arrangement. Once the package is handed over to the carrier, delivery progress will follow the carrier’s tracking updates and local delivery procedures.
7. Estimated Delivery Time
Estimated delivery time begins after the order has been processed and shipped. Orders delivered to Europe usually arrive within 7–15 business days after shipment. Orders delivered to other worldwide regions usually arrive within 10–20 business days after shipment. These time frames are estimates only and may vary due to carrier handling, destination distance, customs inspection, local delivery conditions, holidays, weather, or other events beyond our control.
8. Signature, Delivery, and Address Accuracy
Some orders may require a signature upon delivery, depending on the carrier, destination, package value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and any other information required for delivery. If a package is delayed, returned, lost, or undeliverable due to incorrect or incomplete address information, we may not be responsible for additional shipping costs or delivery failure.
9. Damaged, Missing, or Problem Packages
If your package arrives damaged, incomplete, or with visible delivery issues, please contact us within 48 hours of delivery. To help us review the issue efficiently, please include your order number, photos of the package, photos of the damaged item, and any relevant delivery information. We may work with the carrier to review the situation and provide an appropriate solution based on the package condition, carrier findings, and our applicable policies.
10. Customs Duties, Taxes, and Order Tracking
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges required by the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated at checkout, and they are generally the responsibility of the recipient where required by local law. After your order has shipped, tracking information may be sent to the email address provided during checkout. Tracking updates may take time to appear after the carrier receives the package. You can also check your shipment status through our Order Tracking page. For shipping questions or delivery assistance, please contact us at info@ilvaren.com.